About Lighting Illusions

Lighting Illusions has been proudly providing lighting and cooling solutions since 2003.

Our Mission

Inspire our customers through bright ideas, innovative solutions, and great value.

Our Customer Service

At Lighting Illusions, our customers come first. We understand that each customer is different and by assessing each customer's requirements, we can offer the right range of products for their needs. We are committed to maintaining a high level of customer service.

Our Experience

From humble beginnings in 2003, Australian-owned Lighting Illusions was born to provide a hub of expert advice. Our friendly consultants have years of experience and are committed to providing not only great customer service interactions but also lighting and cooling solutions that tick all the boxes.

Supporting Local

Lighting Illusions Proudly Sponsors:

                  

Our Pricing

You can shop with confidence at Lighting Illusions; to ensure we give you the very best value for money, we monitor industry pricing on all of our products. However, should you find the identical stocked item at a cheaper price in-store or online, we will match that price provided it meets these Terms and Conditions.

Our Products

Lighting Illusions stock the best and brightest products (pun intended) to suit any interior or exterior design. We have procured high-quality products from the best local suppliers and from around the world to ensure that our customers are kept up to date with the latest trends and styles in both lighting and ceiling fan products.

Lay-By Policy

Lighting Illusions brick-and-mortar stores offer an eight-week lay-by service. A deposit equal to 40% of the total purchase value is required after which gradual payments can be made. Full payment can be made at any time within eight weeks.

Out of Stock Products

We endeavour to keep as many items in stock as possible to facilitate the fastest possible shipping to our customers. However, there are times when products may need to be ordered from our interstate warehouses. If this occurs, we will email the customer to advise them of any delays and give them an approximate date of when we expect the goods to arrive. In the event that we need to order in stock, please allow up to 5 business days for the goods to be received into our warehouse, before dispatch to the customer can take place.

Privacy Policy

Lighting Illusions is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell, or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter, and personalise your shopping experience with us; that's all. Lighting Illusions uses cookies to allow you to log in to your account, maintain a shopping cart, and purchase items in your shopping cart. Cookies sent to your computer from Lighting Illusions only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting, and enjoyable shopping experience.

Whenever you use ours or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise, it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Lighting Illusions your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at [email protected]

Pricing and Product Information

While every effort is made to keep our Pricing and Product information as current and up-to-date as possible, please be aware that these details can sometimes change without notice. Any errors or omissions in pricing or product information are unintentional.

Your Feedback

We welcome your feedback and suggestions on our products and/or services. Let us know how you think we can improve our business by clicking HERE.